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Client Story: Liverpool Heart and Chest Hospital


Clinical leadership advances digital maturity

Liverpool Heart and Chest Hospital (LHCH) offers world-class heart and chest services with a commitment to deliver excellent, compassionate and safe care for every patient, every day. This patient-centered approach guides every aspect of the organisation, including its efforts to advance digital maturity.

With a steadfast focus on patient safety, LHCH clinicians shape electronic patient record (EPR) and digitisation initiatives. They use technology to reduce risk, improve efficiency and deliver the highest quality care. In just a few short years, LHCH has become 99.9% paperless, been ranked Third in Cheshire and Merseyside for digital maturity, and was rated “Outstanding” by the Care Quality Commission, which was the first time a specialty Trust earned this rating. LHCH is currently top in the country in the Care Quality Commission’s National Inpatient Survey, which is the ninth time LHCH has earned this distinction in the last 12 years.

”We scored well in most areas, even though we weren’t chasing these specific principles…We find that when we deliver clinically-led technology improvements, good scores and recognition follow.”

Key Outcomes

  • Nearly all clinical information is captured electronically, which will save an estimated £100,000 over 10 years
  • Ranked Third in Cheshire a nd Merseyside and achieved HIMSS EMRAM Stage 5
  • Top in the country according to Care Quality Commission’s National Inpatient Survey, earned nine times in the past 12 years

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