High performance. Low total cost of ownership.
That’s Technical and Support Services.


Keeping IT solutions up and running can be challenging. Your organisation is managing upgrades, updates, enhancements, disaster recovery, migrations, and business continuity, all while trying to reduce downtime and have critical skill sets on hand to best leverage your solutions. It’s a constant challenge, but it’s about to get easier. Meet Allscripts Technical and Support Services.
With Allscripts, your organisation gets:
Allscripts technical support model is designed to provide informative, proactive client communications regarding industry changes and regulations, and self-service tools to respond promptly based on case priority.
Allscripts support provides a single point of contact throughout the service contract and partnership, for monitoring customisation, coordination, reports, monthly calls, weekly status updates on events and a summary of incidents.
Allscripts in-house monitoring is built to monitor Allscripts applications and cannot be found anywhere else. It will address the specifics of Allscripts applications far better than generic IT monitoring.
With Allscripts, organisations can decrease downtime, transform and optimise the environment, reduce the need for third-party consultants and reduce support cases, all of which reduce TCO.
What are Technical and Support Services?
Business Continuity (Downtime) Services assists clients by providing read-only access to critical patient data during scheduled or unscheduled downtimes of the organisation’s EPR system.
Allscripts has partnered with Involta, an award-winning provider of Hybrid IT solutions, to offer cloud-computing capabilities that can be tailored to the needs of any healthcare organisation, enabling them to focus on patient outcomes and satisfaction instead of IT infrastructure management.
Disaster Recovery as a Service (DRaaS) ensures critical business systems and protected data remain secure in the event of a natural, human-made or technological disaster. Protect data and network integrity, day-to-day operations, cash flow, industry compliance and customer trust—while powering through disruptions, avoiding downtime and getting back up and running quickly and efficiently.
This service provides core infrastructure support, from monitoring through server, virtual servers, hardware, network and authentication.
Integration and Data Transformation Services provides expertise and consulting in the healthcare integration segment of the market—specifically, integration planning and architecture and interface development, whether integrating with Allscripts solutions or non-Allscripts solutions. These services enable our clients to connect multiple enterprise systems in and outside their organisation.
Network Assessment and Consulting Services offers a comprehensive review of an organisation’s existing network infrastructure. This review includes a mixture of questionnaires, interviews and potential on-site surveys, providing recommendations for improving network resiliency, serviceability and performance.
Proactive Application Monitoring Service is an intuitive service that helps healthcare organisations meet the highest levels of IT system performance, reduce unplanned application downtimes and potentially save on operating costs each year.
Proactive Maintenance is a flexible, subscription-based service that provides self-hosted Sunrise EPR clients with the opportunity to have dedicated Allscripts experts manage the complexities of the Sunrise server platform, including maintenance and monitoring activities.
Featured Insights
February 2021 / Client Story
Allscripts Managed Services at Wrightington, Wigan and Leigh
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust has a long-standing relationship with Allscripts. The trust has developed a
October 2020 / Client Story
A Decade of Digital Transformation
The Dudley Group accelerates its digital journey during COVID-19.
August 2020 / Client Story
Digital maturity enables new patient pathways at Salford Royal NHS Foundation Trust
Salford Royal uses its status as a national Global Digital Exemplar to examine critical pathways and create meaningful workflows that
August 2020 / Client Story
NHS trust ‘holds nerve’ to go-live with e-observations
Client Story NHS trust ‘holds nerve’ to go-live with e-observations to support its Covid-19 incident response and digital plans Gloucestershire…
October 2019 / Client Story
Preparation and teamwork enable successful EPR deployment
Wrightington, Wigan and Leigh NHS Foundation Trust worked with Allscripts to drive clinical transformation with a strong EPR platform for
October 2019 / Client Story
Delivering safer care with advanced technology solutions
UK’s Salford Royal NHS Foundation Trust uses a single-platform EPR, and with Allscripts partnership, focuses on supporting excellent patient safety
October 2019 / Client Story
Improving medication safety with electronic prescribing
Princess Royal University Hospital successfully switched from paper to digital records within six months.
September 2019 / eMag
Patient Safety: 20 Years After “To Err is Human”
Thought leaders from across the healthcare industry examine how shifting to patient-centered care has helped organizations across the country sustain
August 2019 / eMag
How understanding social determinants can deliver community wellness
What has all of this got to do with the treatment of conditions such as diabetes? Well, quite a lot
August 2019 / Infographics
Reducing clinician burden with user-centered design
Improving clinician satisfaction can be challenging, especially when those clinicians are burnt out from hours spent on documentation rather than
August 2019 / eMag
Next Now: An Interoperable Future
Full interoperability already exists, and with it comes the capacity to seamlessly share and integrate patient information across care pathways.
July 2019 / Video
Let’s connect
Discover how, together, we can expand the possibilities at your own organisation today—all through the power of Allscripts partnership, solutions and services.