Client services which drive care outcomes. A true partnership that yields results.
Put Allscripts’ technical and clinical expertise to work for your organisation with an award-winning portfolio of customisable professional and managed service offerings. From hosting, consulting and optimisation to managed IT services, we are a trusted partner to help you meet your goals.
Proactive Application Monitoring Service
Allscripts Proactive Application Monitoring Service tracks your organisation’s key Allscripts clinical application efficiencies, helping you meet the highest levels of IT systems performance, reduce unplanned application downtime, and save on operating costs.
Clinical Quality Programme
The Allscripts Clinical Quality Programme transforms your healthcare organisation through the optimisation of Allscripts software. Allscripts’ consultants work side-by-side with your providers and IT leadership to design solutions that meet clinical and operational goals.
Hosting Solutions
Allscripts Hosting Solutions will help you solve IT challenges by providing the integration of our operations, development and support teams. We will handle upgrades and system expansions, while managing hardware maintenance, depreciation and on-premise data centre costs.
Managed Services
To help you maximise the power of your IT investments, Allscripts Managed IT Services delivers customised, cost-effective services ranging from service desk only to fully managed IT services. Subject matter and technical experts provide the IT resources you require while enabling your organisation to budget and effectively manage IT costs.
Premier Support
Premier Support is the cornerstone of Allscripts’ commitment to providing innovative, integrated services to our clients, all customised to your organisation’s unique needs. Allscripts Premier Support is part of a superior implementation, as well as ongoing improvements and operational excellence using Allscripts solutions.
Sunrise Upgrade Centre
The Sunrise Upgrade Centre utilises repeatable and reliable processes to attain your desired outcomes within a predictable cost model upon upgrade of any Allscripts product.
Support: Professional Safeguard
The Professional Safeguard tool alerts Allscripts to potential problems with your backups, before your service is affected. The Allscripts support team then responds to automated cases on your behalf, preventing costly downtime and data loss.